Service Delivery Manager Infrastruktur Services (w/m/d)
Core
Ensuring SLA-compliant service delivery for IT infrastructure services according to customer agreements while driving continuous service optimization.
Role type
Service Delivery Manager (Infrastructure Services)
Builds
Standardized and highly scalable IT infrastructure services for Enterprise customers and the Mittelstand
Domain
IT Infrastructure Services, Managed Services
Required skills
IT infrastructure services, SLA management, reporting & analysis, stakeholder management, negotiation, presentation skills
Preferred skills
Entrepreneurial mindset, customer orientation, flexibility, high performance readiness, responsibility
Technologies
MS Office
Responsibilities
Oversee SLA-compliant service delivery, analyze reporting results to derive optimization measures, conduct regular meetings with customers and internal stakeholders to ensure service quality
Seniority
Mid-level, hands-on IC