Customer Success Manager (w/m/d)
Core
Proactively manage customer accounts in the software licensing and service business, driving strategic long-term relationship development and ensuring smooth onboarding for enterprise agreements.
Role type
Customer Success Manager (Licensing & Services)
Builds
Strategic customer relationships, license and service contracts, and account health for software manufacturers.
Domain
IT Services / Software Licensing / Enterprise Services
Deliverable
client delivery
Required skills
Account management, contract administration, CRM proficiency, stakeholder coordination, strategic planning, process coordination
Preferred skills
Navision, manufacturer portals, market observation, new technologies
Responsibilities
Proactively contact customers to identify needs and conduct regular scheduled reviews, process offers and orders for licenses and services, maintain accurate license accounts and link service/support contracts, coordinate processes with manufacturers, onboard customers for large framework license agreements (Enterprise Agreements) by setting up digital accounts and assigning access rights.