Workspace Engineer
Core
Provides responsive, high-quality desk-side and remote technology support for the Asia Pacific user community, including Front Office, Back Office, executives, and Technology teams.
Role type
Senior IC Workspace Engineer (End-User Computing)
Builds
Stable endpoint environments, trading floor applications, and modern workplace platforms for financial services users.
Domain
Financial Services / Enterprise IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows endpoint troubleshooting, Microsoft 365 administration, hardware lifecycle management, enterprise deployment tools (SCCM/Intune), ITSM platforms (ServiceNow), network printing troubleshooting, Citrix/VDI support, stakeholder communication, documentation and knowledge management, automation scripting.
Preferred skills
Trading-floor support experience, market-data platform familiarity (Bloomberg, Reuters, Tradeweb), ITIL certification, PowerShell scripting, peer coaching and technical leadership.
Responsibilities
Resolve incidents and service requests via remote or on-site support; maintain ownership of high-priority incidents; install, configure, and maintain endpoints and peripherals; support trading floor applications and telephony solutions; troubleshoot network connectivity and remote-access services; document work in ServiceNow; create troubleshooting guides and knowledge articles; contribute to automation scripts and process improvements.
Seniority
Mid-Senior, hands-on IC