Customer Support Specialist
Core
Provide technical assistance and act as a product expert for private equity customers using Juniper Square's software platform.
Role type
Customer Support Specialist (B2B SaaS)
Builds
Juniper Square's private markets operations platform
Domain
Private Markets / Financial Services / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
troubleshooting, problem-solving, analytical ability, technical aptitude, time management, organizational skills, written communication, verbal communication
Preferred skills
knowledge of private markets industry, ability to teach others, relationship building
Responsibilities
Deliver technical assistance via phone, email, and chat; troubleshoot complex issues; build product knowledge; collaborate cross-functionally with Customer Success and Product teams; advocate for customers by sharing feedback; develop internal documentation.
Seniority
Mid-level, hands-on IC
