Sr. Customer Success Manager
Core
Drive retention, expansion, and happiness for enterprise SaaS customers by aligning product strategy with business objectives and demonstrating ROI.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Mutual Success Plans, QBRs, and strategic adoption roadmaps for key accounts.
Domain
SaaS / Sales Engagement Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, Salesforce CRM expertise (intermediate to expert), executive stakeholder management, data trend analysis, QBR creation, change management, project management, technical product education
Preferred skills
SaaS/Technology industry experience, Salesforce Admin Certification, industry best practices knowledge
Technologies
Salesforce CRM, Salesloft
Responsibilities
Build custom Mutual Success Plans, guide customers on prioritizing next steps, review customer data trends to identify focus areas, create impactful QBRs, lead customer-facing webinars and internal trainings, conduct C-Level stakeholder meetings, drive product adoption and process optimization, demonstrate quantifiable ROI
Seniority
Senior, hands-on IC
