IT-Systembetreuer & Support (m/w/d) – Retail POS Systeme
Core
2nd-Level support and maintenance for self-developed retail POS systems, including incident resolution, troubleshooting, and user support.
Role type
2nd-Level IT Support Engineer (POS Systems)
Builds
Retail POS system stability and user productivity
Domain
Retail / Point of Sale Systems
Required skills
IT support, Windows OS, networking, hardware troubleshooting, ticketing systems, ITIL processes, technical documentation, user training
Preferred skills
Incident management, stakeholder coordination, process improvement
Technologies
Windows, POS systems, ticketing systems
Responsibilities
Handle 2nd-level incidents and service requests, diagnose and resolve POS system faults, coordinate external service providers, conduct software/hardware testing, create technical documentation, train users, improve support processes
Seniority
Mid-level, hands-on IC