Technical Support Expert I
Core
Provide expert technical support for payment devices, printers, scanners, and related hardware, ensuring timely resolution of connectivity and device issues for restaurant operators.
Role type
Level I Technical Support Expert (Hardware & Connectivity)
Builds
Payment processing hardware, POS peripherals, and connectivity solutions for independent restaurants
Domain
Fintech / Restaurant Technology
Deliverable
client delivery
Required skills
hardware troubleshooting, device configuration, basic networking (LAN/WAN, IP), OS familiarity (Windows, Android, iOS), CRM usage, remote support tools, systematic problem-solving
Preferred skills
POS system integration knowledge, fintech/SaaS experience, associate degree in IT/Networking
Technologies
Salesforce, Zendesk, Freshdesk, TeamViewer, LogMeIn, USB, Bluetooth, Wi-Fi
Responsibilities
troubleshoot and resolve hardware and connectivity issues, configure and set up payment devices and peripherals, document case outcomes in ticketing systems, guide clients through firmware updates and driver installation, diagnose network setups, manage multiple tickets while ensuring SLA compliance
Seniority
Individual Contributor, Level I
