Projektmanager Customer Success (m/w/d)
Core
Drive customer success and scale product adoption for existing clients through strategic consulting, onboarding, and cross-functional collaboration.
Role type
Customer Success Project Manager
Builds
Customer success strategies, onboarding processes, and product adoption initiatives
Domain
SaaS / Health & Fitness / B2B Services
Deliverable
client delivery
Required skills
Project management, customer success, account management, strategic planning, cross-functional collaboration, solution consulting, offer creation, stakeholder management
Preferred skills
Experience in consulting, product lifecycle management, customer journey analysis
Technologies
N/A
Responsibilities
Coordinate internal and external workflows to ensure timely project delivery; Develop and implement strategies for customer conversations and growth; Identify and execute opportunities to expand product usage and scale with existing customers; Own the development and scaling of customer success metrics; Provide end-to-end customer support and advisory; Plan and lead onboarding, implementation, and product training; Analyze and optimize the customer journey; Create proposals and independently acquire standardized follow-up orders