Disponent (m/w/d) – Leitstelle & Einsatzplanung
Core
Dispatching and incident response coordination for technical service teams in Berlin.
Role type
Dispatch coordinator (technical services)
Builds
Repair and intervention services for clients
Domain
Facility management / Technical services
Required skills
Incident triage, dispatch planning, MS Office, CAFM software, technical troubleshooting, statistical reporting, stakeholder communication, shift work adaptability
Preferred skills
Experience with CAFM remuss, driver's license Class B
Technologies
MS Office, CAFM remuss
Responsibilities
Accept and route emergency and alarm calls, plan and coordinate repair technicians and intervention staff, distinguish between technical emergencies and regular service requests, create statistics and usage reports, serve as central contact for employees and customers, collaborate with internal departments
Seniority
Mid-level, hands-on IC