Disponent (m/w/d) – Leitstelle & Einsatzplanung
Core
Dispatching and incident response coordination for technical repairs and interventions.
Role type
Dispatch coordinator (operations)
Builds
Repair and intervention services for clients
Domain
Facility management / Technical services
Required skills
Dispatch planning, incident triage, MS Office, CAFM software, statistical reporting, telephone communication, team coordination, shift work flexibility, Class B driver's license
Preferred skills
Technical understanding, experience with CAFM remuss
Responsibilities
Accepting and routing emergency and alarm calls, planning and coordinating repair technicians and intervention teams, distinguishing between technical emergencies and regular service requests, using planning software for dispatch and documentation, creating statistics and incident reports, serving as central contact for staff and customers, collaborating with internal departments
Seniority
Entry to Mid-level, hands-on IC