Gruppenleitung Wohngeld (m/w/d)
Core
Leading a team of housing benefit (Wohngeld) caseworkers, handling complex individual cases, and ensuring service delivery for Berlin citizens.
Role type
Senior team lead / group manager (public administration)
Builds
Housing benefit decisions and administrative processes for the Berlin district
Domain
Public administration / Social welfare
Required skills
Team supervision, legal analysis, policy formulation, conflict resolution, staff onboarding, workflow coordination, performance management, case adjudication
Preferred skills
Experience in public administration, knowledge of housing benefit regulations
Technologies
None stated
Responsibilities
Supervising and instructing subordinates, evaluating legal developments and setting processing guidelines, handling complex individual cases, preparing statements for higher management, processing complaints, reviewing appeals, onboarding new staff and training apprentices, coordinating workflows, managing personnel tasks (interviews, evaluations), ensuring occupational safety, adjudicating housing benefit applications
Seniority
Senior, hands-on IC