CASE MANAGEMENT SUPERVISOR
Core
Supervise a team of Benefits Opportunity Specialists (BOS) to manage eligibility determination, financial planning, employment planning, and case management for individuals and families in need of social services.
Role type
Senior IC case management supervisor
Builds
Self-sufficiency outcomes for clients through benefits access, employment planning, and housing assistance
Domain
Public sector social services / Human services
Required skills
Team supervision, eligibility determination, financial planning, employment planning, quantitative analysis, case consultation, statistical reporting, audit preparation, dispute resolution, housing needs assessment, field visits
Preferred skills
Program development, research skills, knowledge of NY State rules and regulations
Technologies
None stated
Responsibilities
Supervise BOS workers handling new applications, closed cases, and reopens; Assign applications and review/sign off on benefits; Supervise eligibility assessments for grants, SNAP, and Medicaid; Prepare daily/weekly reports and monthly audits; Conduct dispute resolution; Interview homebound clients; Manage housing needs and anti-eviction plans; Conduct field visits
Seniority
Senior, hands-on IC
