Deputy Regional Manager
Core
Supervise teams of Benefits Opportunity Specialists to ensure uniformity in policy interpretation, monitor eligibility evaluations, and prevent fraud within NYC social service centers.
Role type
Senior IC Deputy Regional Manager (Social Services Administration)
Builds
Administrative oversight and process improvement for public assistance and employment services
Domain
Public Sector / Social Services / Government Administration
Deliverable
Dashboards & analysis | Client delivery
Required skills
Team supervision, program development, quantitative analysis, policy interpretation, audit management, corrective action planning, staff training, strategic planning
Preferred skills
Experience with Federal and State legislation, stakeholder management, pilot project implementation
Technologies
None specified
Responsibilities
Review employee activity regarding eligibility evaluations; lead program planning meetings with executive management; direct management audits of operations and processes; coordinate staff assignment, evaluation, and training; advise on site staffing and physical plant needs; ensure implementation of revised procedures.
Seniority
Senior, hands-on IC with supervisory mandate