CASE MANAGEMENT TEAM LEADER
Core
Supervise teams of Benefits Opportunity Specialists to manage case workflows, determine eligibility for public assistance, and develop employment plans to help individuals and families achieve self-sufficiency.
Role type
Senior IC case management team leader
Builds
Case management workflows, eligibility determinations, and employment support plans for low-income individuals and families
Domain
Social services / Public assistance / Human services
Deliverable
client delivery
Required skills
Team supervision, eligibility determination, case planning, employment counseling, performance monitoring, report review, conflict resolution
Preferred skills
Quantitative analysis, program development, research skills, field visit coordination
Technologies
Work lists, outcome reports, audit tools
Responsibilities
Monitor workflow of case workers, review and authorize benefits, conduct daily service sweeps, manage teams handling new applications and closed cases, assist with case consultations for difficult situations, oversee staff interviewing homeless tenants, prepare reports on unit activities, perform final reviews of packets prior to hearings
Seniority
Senior, hands-on IC
