CASE MANAGEMENT SUPERVISOR
Core
Supervise a team of Benefits Opportunity Specialists (BOS) to manage eligibility determination, financial planning, employment planning, and case management for individuals and families in need of social services.
Role type
Senior IC Case Management Supervisor
Builds
Case management plans, employment strategies, and eligibility determinations for public assistance programs.
Domain
Social Services / Public Administration
Deliverable
Dashboards & analysis
Required skills
Team supervision, eligibility determination, financial planning, employment planning, quantitative analysis, case consultation, audit preparation, dispute resolution, field visits
Preferred skills
Program development, research skills, statistical reporting
Technologies
None stated
Responsibilities
Supervise BOS workers handling new applications, case reopens, and one-shot deals; Assign applications and review/sign off on benefits; Supervise eligibility assessments for SNAP, Medicaid, and immediate needs grants; Prepare daily/weekly statistical reports and monthly audits; Conduct mandatory dispute resolution; Supervise staff providing comprehensive service delivery and employment plan execution; Review employment eligibility decisions; Supervise staff interviewing homebound clients and homeless tenants; Conduct field visits.
Seniority
Senior, hands-on IC