CASE MANAGEMENT TEAM LEADER
Core
Supervise teams of Benefits Opportunity Specialists to manage case workflows, authorize benefits, and develop employment plans for individuals and families in need of social services.
Role type
Senior IC case management team leader
Builds
Self-sufficiency outcomes for clients via cash assistance, SNAP, eviction prevention, and job training programs
Domain
Public sector social services / human services
Deliverable
client delivery
Required skills
Team supervision, eligibility determination, financial planning, quantitative analysis, case consultation, performance monitoring, report preparation
Preferred skills
Field visit coordination, hearing preparation, stakeholder liaison
Technologies
None stated
Responsibilities
Monitor workflow of BOS workers, review and authorize specific cases, manage teams handling new applications and closed cases, conduct daily sweeps, oversee case planning and employment strategies, prepare reports for fair hearings, monitor conference activities
Seniority
Senior, hands-on IC
