CASE MANAGEMENT SUPERVISOR
Core
Supervise a team of Benefits Opportunity Specialists (BOS) to manage eligibility determination, financial planning, employment planning, and case monitoring for individuals and families in need of social services.
Role type
Case Management Supervisor (Social Services)
Builds
Case management plans and employment strategies for participants to achieve self-sufficiency
Domain
Public sector social services / Human services
Deliverable
Dashboards & analysis | Client delivery
Required skills
Team supervision, eligibility determination, financial planning, employment planning, quantitative analysis, case consultation, audit preparation, dispute resolution, field visits
Preferred skills
Program development, research skills, handling difficult cases
Technologies
None stated
Responsibilities
Supervise BOS workers handling new applications, case reopens, and one-shot deals; Assign applications and review/sign off on benefits; Supervise eligibility assessments for SNAP, Medicaid, and immediate needs grants; Prepare daily/weekly statistical reports and monthly audits; Conduct mandatory dispute resolution; Supervise staff interviewing homebound clients; Manage housing needs assessment and anti-eviction plans; Conduct field visits
Seniority
Mid-level supervisor