IT-Support-Mitarbeiter Helpdesk (m/w/d)
Core
1st-level IT support for Deichmann's German and international retail stores, focusing on cash register hardware/software issues and coordinating on-site technician dispatches.
Role type
Helpdesk technician (1st-level support)
Builds
Cash register systems and IT infrastructure for retail locations
Domain
Retail / IT Support
Deliverable
client delivery
Required skills
Cash register hardware troubleshooting, Cash register software troubleshooting, Ticket system management, Documentation, MS Office, Network basics, Shift work adaptability
Preferred skills
Network knowledge, English language skills
Technologies
Cash register systems, Ticket systems, MS Office
Responsibilities
Provide telephone support to German and international retail stores, Troubleshoot 1st-level hardware and software issues for cash registers, Coordinate on-site technician dispatches for error resolution, Prioritize and escalate support tickets, Work within a shift system including weekends and holidays
Seniority
Entry-level to Mid-level