Mitarbeiter (m/w/d) im Kundenservice 1st Level / 2nd Level
On-site
Core
Providing 1st and 2nd level customer support via phone, email, and ticketing systems for a furniture planning software and ERP client.
Role type
Customer Support Specialist (1st/2nd Level)
Builds
Customer support tickets and resolutions for furniture planning software and ERP systems
Domain
B2B Software Support (Furniture Planning & ERP)
Deliverable
client delivery
Required skills
Ticketing systems (CRM), MS Office, Furniture planning software, ERP systems, Dutch, English, German
Preferred skills
System integration training
Responsibilities
Translating communications, converting emails/voicemails to tickets, answering customer inquiries, tracking open requests, coordinating with 3rd level support