Mitarbeiter DATEV Support (m/w/d)
Core
Providing 1st and 2nd level support to customers via phone and on-site, including hardware/software installations and troubleshooting within the DATEV ecosystem.
Role type
IT support specialist
Builds
Support services for DATEV ecosystem users
Domain
Accounting software support
Deliverable
client delivery
Required skills
IT support, hardware installation, software installation, DATEV ecosystem knowledge, MS-Office, German language
Preferred skills
Customer service mindset, structured work style, teamwork, humor
Responsibilities
Answering support inquiries, performing error analysis, executing installations, assisting with program questions, handling complex customer projects
Seniority
Entry to Mid-level