Supplier Success Professional (B2B Customer Support) - German/English
Core
First point of contact for Avetta customers, managing prequalification system support, resolving issues, and verifying regulatory documents.
Role type
B2B Customer Support Specialist
Builds
Customer support operations for a global compliance and prequalification platform
Domain
SaaS / Compliance / Supply Chain
Deliverable
client delivery
Required skills
German (fluent), English (fluent), customer support, regulatory document verification, Service Cloud (SFDC), problem analysis, data entry, outbound communication, feature request gathering, internal coordination
Preferred skills
Additional European languages, IT industry experience, online software systems affinity
Technologies
Service Cloud (SFDC), Windows
Responsibilities
Provide professional support to all Avetta customers, interact directly with customers via telephone, email, and chat, accurately verify details on regulatory documents, record interaction details in Service Cloud, provide outbound follow-up, analyze and report product malfunctions, update internal databases with technical issues, escalate customer complaints, share feature requests and workarounds with team members, educate customers about new features, gather customer feedback for Product, Sales, and Marketing teams, communicate and coordinate with internal departments
Seniority
Individual Contributor