Customer Success Advisor -ASEAN
Core
Support customer outcomes by helping clients realize more value from Autodesk solutions through adoption strategies and proactive engagement.
Role type
Customer Success Advisor (SaaS)
Builds
Customer adoption, retention, and measurable business outcomes for Autodesk software users.
Domain
Software & Technology (AEC, MFG, M&E industries)
Deliverable
product features
Required skills
Data analysis, strategic account management, cross-functional collaboration, CRM proficiency, SaaS business model knowledge, value discovery
Preferred skills
3–5 years in Customer Success or Account Management, experience with at-risk account re-alignment, familiarity with Autodesk customer industries
Technologies
Salesforce
Responsibilities
Use data triggered signals to proactively engage customers, Establish adoption strategies to increase customer value and product usage, Identify and engage at-risk accounts by using discovery skills, Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services, Deliver a high-quality experience that deepens customer satisfaction and loyalty, Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations
Seniority
Mid-level IC