Kundenbetreuer m/w/d Digitale Lösungen
Core
Customer support and consultation for digital solutions in the hotel and gastronomy industry, handling inquiries via phone, email, and ticket systems.
Role type
Customer Support Specialist (Digital Solutions)
Builds
Digital solutions and support services for hotel and gastronomy clients
Domain
Hospitality and Gastronomy / Digital Solutions
Deliverable
client delivery
Required skills
Customer consultation, process understanding, MS-Office proficiency, German (fluent), English (basic)
Responsibilities
Customer support and consultation via phone, email, and ticket systems; Independent follow-up of customer issues; Training and support for digital solutions setup and technical integration; Creation and revision of user guides; Analysis of customer feedback and usage data; Collaboration with internal and external parties; Preparation of billing documents and support with technical questions.