Customer Service Manager / Koordinator Vertriebsinnendienst (m/w/d)
Core
Support customers via email, phone, and in person for vehicle ordering, management, and return; advise on process optimization and fleet cost reduction; manage contract data.
Role type
Customer Service Manager / Fleet Operations Coordinator
Builds
Fleet management solutions and mobility services for B2B and B2C clients
Domain
Automotive fleet management / Mobility services
Required skills
Customer orientation, Communication, Data management, Process optimization, Strategic advising, B2B/B2C communication
Preferred skills
Experience in financial services, Experience in fleet management
Technologies
Contract data management systems
Responsibilities
Support and care for customers via email, phone, and in person; Operate in vehicle ordering, management, and return; Advise strategically on process optimization and fleet cost reduction; Lead the preparation and management of contract data; Collaborate on the introduction of new customers and mobility solutions; Communicate directly on B2B and B2C levels; Take full responsibility for your customer portfolio
