Operations Associate - Flexdrive
Core
Provide in-person customer support and manage vehicle operations for Lyft's Flexdrive car rental subscription program.
Role type
Operations Associate (Customer Service & Fleet Operations)
Builds
Express Drive rental process and vehicle fleet readiness for Lyft drivers (via careerplan.io/jobs/8880066002-operations-associate-flexdrive-at-lyft)
Domain
Ride-sharing / Mobility / Automotive Rental
Required skills
In-person customer service, vehicle inspection, fleet management, problem-solving, verbal communication, written communication, patience, teamwork, self-governance
Preferred skills
Ride-sharing experience, multilingual proficiency
Technologies
Telematics, fleet management systems
Responsibilities
Assist customers with car rental process (check-in, vehicle assignment, returns), prepare rental vehicles (fueling, cleaning, telematics installation, inspections), manage vehicle lot organization and transportation, flag vehicle issues and program challenges
Seniority
Entry-level to Junior, hands-on IC