Customer Operations Associate
Core
Trusted advisor and operational support for B2B fleet and fuel card customers, ensuring smooth onboarding, adoption, and retention.
Role type
Customer Operations Associate (B2B SaaS)
Builds
Coast Fleet and Fuel Card spend management platform
Domain
Fintech / Commercial Fleet Payments
Deliverable
client delivery
Required skills
customer relationship building, product knowledge, troubleshooting, strategic thinking, prioritization, phone support
Preferred skills
service-oriented mindset, initiative, problem-solving
Technologies
CS platform
Responsibilities
Manage customer service activity and onboarding; maintain deep product knowledge to troubleshoot issues; partner with Product and Engineering on enhancement requests; handle escalations; serve as the voice of the customer.
Seniority
Individual Contributor
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