Customer Success Manager
Core
Formulates and executes service strategies to increase users, usage, engagement, and renewals for assigned law school accounts.
Role type
Customer Success Manager
Builds
Long-term client relationships and drives product adoption for Bloomberg Industry Group solutions
Domain
Legal technology / Professional services
Required skills
Account management, sales strategy, client onboarding, relationship building, project prioritization, analytical skills, travel
Preferred skills
Knowledge of law firms, tax & accounting, or corporations; prior Account Management experience
Technologies
Bloomberg Industry Group products
Responsibilities
Serve as primary point of contact for existing clients; establish long-term relationships and identify up-sell opportunities; monitor account health and craft engagement strategies; train and support assigned accounts to maximize product utilization; help clients set up alerts and dashboards; collaborate with Relationship Partners to define account-specific strategies.
Seniority
Mid-level, hands-on IC
