Mitarbeiter (m/w/d) Kundenservice
Core
Planning, coordinating, and prioritizing service dispatches for field technicians; managing customer appointments and maintenance schedules; processing service orders in an ERP system.
Role type
Operations coordinator for technical customer service
Builds
Service dispatch schedules and customer maintenance plans
Domain
Industrial equipment maintenance / Technical services
Required skills
Dispatch planning, ERP system usage, MS Office, cost estimation, customer data management, open issue tracking
Preferred skills
SAP knowledge, English language skills
Responsibilities
Planning and coordinating service dispatches; organizing and coordinating customer appointments; creating cost estimates and price inquiries; tracking open service orders
Seniority
Mid-level, hands-on IC