Customer Success Manager, Corporate
Core
Partner with Account Managers to drive platform adoption, engagement, and measurable outcomes for enterprise clients in the Market Intelligence space.
Role type
Mid-level Customer Success Manager (SaaS)
Builds
Enterprise adoption of AI-driven market intelligence platform
Domain
Financial Services / Market Intelligence / SaaS
Deliverable
product features
Required skills
Client engagement, usage monitoring, onboarding & training, retention strategies, data-driven decision making, cross-functional collaboration
Preferred skills
Financial services experience, stakeholder influence
Technologies
AI-driven search platform, analytics tools
Responsibilities
Engage with end users via virtual/in-person meetings to map use cases; Monitor usage and deliver tailored strategies to unblock feature adoption; Guide new clients through onboarding and best-practice training; Partner with sales/account management to support renewals and articulate competitive value; Leverage analytics to anticipate risks and strengthen customer ROI cases; Advocate for client needs to shape product and content strategy.
Seniority
Mid-level, hands-on IC
