Customer Success Manager (m/w/d)
Core
End-to-End responsibility for top customers along the entire customer journey, from solution onboarding to long-term retention.
Role type
Senior Customer Success Manager
Builds
Customer success strategies and scalable adoption of CGM software solutions
Domain
Healthcare technology (eHealth)
Required skills
Customer Success Management, Key Account Management, Consulting, strategic thinking, data analysis, MS Office, fluent German
Preferred skills
Experience in eHealth, AI technology adoption
Responsibilities
Identify churn risks and develop data-driven measures to increase customer satisfaction (CSAT/NPS), drive own projects and optimizations to impact customer success, analyze software usage depth to increase active adoption, collaborate with support, product management, sales, and professional services teams, contribute to the development of customer success methods, processes, and tools