Werkstudent - Customer Succes Manager (m/w/d)
Core
Support customers throughout the entire customer journey, identify churn risks, and drive customer satisfaction and retention in the eHealth sector.
Role type
Student Customer Success Manager
Builds
Customer retention strategies and active usage of CGM software solutions
Domain
Healthcare technology / eHealth
Deliverable
product features
Required skills
Customer relationship management, data analysis, project collaboration, process improvement, MS Office (Excel, PowerPoint), German (fluent)
Preferred skills
English, stakeholder management
Responsibilities
Monitor customer journey and identify churn risks, analyze software usage depth, collaborate with support and product teams, contribute to customer experience optimization
Seniority
Student (part-time)