IT Service Manager:in
Core
Design, develop, and operate IT service concepts and processes for the WDR's infrastructure department, ensuring reliable delivery of business-critical services.
Role type
IT Service Manager
Builds
IT service portfolios and standardized service solutions for internal stakeholders
Domain
IT Infrastructure & Service Management
Required skills
IT Service Management (ITSM), ITIL standards, service portfolio management, SLA/KPI monitoring, service level agreements, stakeholder management, service design, service standardization
Preferred skills
ITIL Foundation certification, service controlling, economic feasibility analysis, complex technical communication
Technologies
ITIL, Service Management Frameworks
Responsibilities
Analyze technical requirements and develop tailored service concepts; Develop and continuously improve service processes according to ITIL standards; Manage service level agreements and monitor KPIs; Evaluate new service requirements and standardize internal IT services; Coordinate internal and external service providers to ensure service quality
