Systems Engineer (ServiceNow)- Large scale Conglomerate- Career Growth
Core
Designing and enhancing self-hosted ITSM infrastructure, driving workflow automation, and system integration to improve operational efficiency.
Role type
Systems Engineer (ServiceNow)
Builds
Self-hosted ITSM infrastructure and workflow automation
Domain
IT Service Management (ITSM)
Required skills
ServiceNow implementation, deployment, and administration, ITIL processes (change, asset, configuration management), multi-platform OS administration, PostgreSQL
Technologies
ServiceNow, PostgreSQL
Responsibilities
Integrate ServiceNow with adjacent internal systems to support ITIL processes, manage self-hosted ITSM infrastructure including system administration, troubleshooting, upgrades, and plug-in management, collaborate with vendors to support IT operations activities, create and maintain comprehensive documentation of the ITSM platform