Systemadministrator IT Servicemanagement (BMC Helix) (m/w/d)
Core
System administrator for IT Service Management tools (BMC Helix) supporting ITIL-based service processes in the public sector.
Role type
Senior IT Service Management Administrator
Builds
IT Service Management processes and tooling for the public pension insurance sector
Domain
Public sector IT / IT Service Management
Required skills
BMC Helix, ITIL, Configuration Management Database (CMDB), Change Management, Incident Management, Problem Management, Service Request Management, Service Catalog, Service Level Management, Self-Service Portal, Reporting, Windows Server OS, Linux Server OS, Kubernetes, OpenShift, Git, Jenkins, BSI-Grundschutz
Preferred skills
ITSM tools, Process and Quality Management, Software Asset Management, Project Management, Microsoft Office, ITIL certification
Technologies
BMC Helix, Microsoft, Kubernetes, OpenShift, Git, Jenkins
Responsibilities
Plan, conceptualize, develop, and consult on ITSM areas including SACM, Change, Incident, Problem, and Service Request Management; Operate, maintain, and monitor BMC Helix and associated IT service processes; Automate IT service processes using existing tools and interfaces; Conduct project work within the NOW IT consortium and DRV-IT.