Senior IT Systems Administrator (ServiceNow)
Core
Lead administration and technical direction for the enterprise ServiceNow platform supporting IT services, workflow automation, and business operations.
Role type
Senior ServiceNow Platform Architect & Administrator
Builds
Secure, scalable enterprise solutions for HRSD and ITSM processes
Domain
Public Sector (Washington State Government) / IT Service Management
Required skills
ServiceNow administration, ITSM, HRSD, platform governance, integrations, APIs, security models, data governance, workflow automation, process optimization, release management, stakeholder management, strategic planning
Preferred skills
ServiceNow AI capabilities, digital transformation strategy, public sector/healthcare/education experience, roadmap management, Flow Designer, IntegrationHub, CMDB governance, Service Portal, Performance Analytics, Agile product delivery
Technologies
ServiceNow, Flow Designer, IntegrationHub, CMDB, Service Portal, Performance Analytics, REST, SOAP, LDAP, LESS, TDD
Responsibilities
Lead administration and technical direction for the ServiceNow platform; Develop and maintain platform governance, architecture standards, and operational procedures; Develop roadmaps aligning platform investments with strategic objectives; Partner with stakeholders to design and deliver secure, scalable enterprise solutions; Facilitate cross-functional discussions to connect business needs with technical capabilities; Oversee platform enhancements and ensure adherence to established standards; Support incident resolution, root-cause analysis, and continuous service improvement; Lead organizational change initiatives related to ServiceNow implementations; Establish metrics and dashboards to assess platform effectiveness.