Customer Success Engineer
Core
Technical heart of customer relationships, driving adoption of cybersecurity platform and AI-driven penetration testing for enterprise accounts.
Role type
Senior Customer Success Engineer (Technical Advisor)
Builds
Customer adoption of attack surface management and AI penetration testing capabilities
Domain
Cybersecurity / Penetration Testing / Enterprise SaaS
Required skills
Customer relationship management, technical enablement, penetration testing knowledge, cybersecurity expertise, stakeholder influence, commercial awareness, problem solving, project management, communication, adaptability
Preferred skills
Buying or managing side of penetration testing experience, experience with SIEM/firewalls/IPS/DNS/WAF/cloud tools
Technologies
SIEM, firewalls, IPS, DNS, WAF, cloud infrastructure
Responsibilities
Build trusted relationships with technical stakeholders and security leaders, translate technical details into business value, guide customers through AI penetration testing adoption, mentor colleagues, partner with CSMs on account lifecycle, demonstrate platform for upsell opportunities
Seniority
Senior, hands-on IC with autonomy