Mitarbeiter Telefonzentrale (m/w/d)
Core
Central contact for customer inquiries regarding public transport (ÖPNV) via email and phone, providing tailored tariff solutions and first-level support for the OWLmobilApp.
Role type
Customer service representative (public transport)
Builds
Customer support solutions for public transport tariffs and app usage
Domain
Public transport / Mobility
Deliverable
client delivery
Required skills
Customer consultation, tariff knowledge, email management, digital literacy, first-level support, teamwork
Responsibilities
Answer customer inquiries via phone and email, advise on tariffs (Deutschlandticket, Westfalen Tarif), manage customer management email inboxes, support OWLmobilApp usage, handle general back-office customer management tasks