Support Consultant für Soziales Case-Management (m/w/d)
Core
Support Consultant for social case management software, handling customer inquiries and providing technical support for public administration and social institutions.
Role type
Support Consultant (IT)
Builds
SoPart software for digitalized social services
Domain
Social services / Public administration / IT
Deliverable
client delivery
Required skills
structured thinking, problem analysis, technical understanding, database knowledge, software development interest, documentation, collaboration
Preferred skills
IT support experience, consulting experience, software environment experience, customer service experience
Technologies
Ticketsystems, databases, software
Responsibilities
Process customer inquiries via ticket system, phone, and email; analyze technical and functional questions; find and explain pragmatic solutions; document solution paths; collaborate with consulting, product management, and development; propose improvements to support processes and software.