Software Support Analyst I (On-Site Blythwood, SC)
Core
Provide front-line technical support for proprietary software applications used in government system implementations via phone, email, and remote access.
Role type
Tier I software support analyst
Builds
Proprietary software applications for government clients
Domain
Public sector / Government IT
Deliverable
client delivery
Required skills
technical troubleshooting, customer service, software deployment, training delivery, issue documentation, data analysis, verbal communication, written communication, workload prioritization
Responsibilities
Provide front-line technical support for proprietary software applications via phone, email and remote access; Identify, troubleshoot and resolve application issues; Communicate and escalate issues that cannot be resolved; Deploy and provide training on software applications to new clients and new versions to current clients; Document all reported issues and task details; analyze gathered data.
