Consultant Kundenservice Digitales Ökosystem mit Schwer ...
Core
First point of contact for customers regarding the 'Electronic Mailbox' within the bank's digital ecosystem, providing structured end-to-end support and conducting customer training.
Role type
Senior Customer Service Consultant (Digital Banking)
Builds
OSPlus products (Online Banking, Electronic Mailbox, Internet Branch)
Domain
Banking / Digital Finance
Deliverable
client delivery
Required skills
Customer consultation, complex problem solving, analytical thinking, solution-oriented work, documentation creation, cross-functional cooperation
Preferred skills
Experience in banking, media, or IT fields
Technologies
Ticketing systems, Analytical tools
Responsibilities
Provide first-line support for the Electronic Mailbox, conduct structured end-to-end support via ticket system, perform specialized analyses, develop and maintain customer documentation and training materials, collaborate with application development teams, lead customer workshops and training sessions