Digital Support Specialist
Core
Provide front-line digital support to consumer, small business, and commercial banking customers across phone, chat, and messaging channels while reviewing applications and managing compliance.
Role type
Digital Support Specialist (Customer Service & Operations)
Builds
Digital banking access, account servicing, and compliant onboarding for retail and business clients
Domain
Fintech / Banking
Deliverable
product features
Required skills
Customer support, account troubleshooting, application review, compliance (KYC/CIP/BSA-AML), risk identification, technical system navigation, quality assurance
Preferred skills
Business banking product knowledge, bilingual English/Spanish
Technologies
Digital banking platforms, contact center systems, secure messaging tools
Responsibilities
Handle inbound calls, chats, and secure messages; assist with account maintenance and online banking access; review account applications for compliance; identify fraud or operational risks; troubleshoot technical issues; participate in system testing and process improvement
Seniority
Entry-level to Mid-level, hands-on IC