Customer Success Manager / IT-Consultant (w/m/d)
Core
Provide multichannel support (phone, email, remote) for electronic banking software to banks and enterprises, including troubleshooting in sandbox environments and leading implementation projects.
Role type
Customer Success Manager / IT Consultant
Builds
Electronic banking software solutions and implementation services for financial institutions and corporate clients
Domain
Financial Technology (FinTech) / Banking IT
Deliverable
client delivery
Required skills
IT support experience, Windows client/server systems, data transmission, networking, project implementation, training delivery, problem-solving
Preferred skills
Experience with financial software or SaaS products
Technologies
Windows Client, Windows Server, Sandbox environments
Responsibilities
Handle 1st and 2nd level support via multichannel, document processes in ticket system, troubleshoot and analyze issues in sandbox, support software implementation projects, conduct training sessions
Seniority
Junior to Mid-level, hands-on IC