INTERN | CUSTOMER SUCCESS III MG
Core
Guardian of customer experience in a digital bank, handling critical situations via voice, WhatsApp, and email to ensure satisfaction and loyalty.
Role type
Customer Success Intern
Builds
Customer satisfaction and loyalty for a global financial super app
Domain
Fintech / Digital Banking
Deliverable
client delivery
Required skills
verbal and written communication, empathy, critical thinking, problem-solving, organization, resilience
Preferred skills
prior customer support experience, CRM tools knowledge, English or Spanish (intermediate)
Responsibilities
Handle critical customer cases across voice, WhatsApp, and email channels; investigate root causes of customer dissatisfaction; apply solutions to reverse negative experiences; collaborate with Product, Technology, and Operations teams; record feedback and insights for process improvement.
Seniority
Intern
