Engagement Manager, Elevated Client Services
Core
Develops white glove service relationships and acts as a trusted advisor to ensure clients attain value and meet strategic technology goals using ICE Mortgage Technology Solutions.
Role type
Senior Engagement Manager (Client Services)
Builds
Client success and strategic partnerships for mortgage technology solutions
Domain
Mortgage industry + Enterprise software services
Deliverable
client delivery
Required skills
Client relationship management, Strategic technical guidance, Project management, Stakeholder influence, Incident response coordination, Product adoption strategy
Preferred skills
Mortgage industry domain expertise, Thought leadership, Process standardization
Technologies
ICE Mortgage Technology, Client-server business systems software
Responsibilities
Drive technical success of assigned clients from onboarding through contract lifespan, Cultivate relationships with technology executives and key stakeholders, Engage clients via strategic and operational reviews to communicate value, Ensure reporting requirements are met and delivered on time, Coordinate release management timings and details specific to the client, Communicate client sentiment to internal teams and advocate for strategic product decisions
Seniority
Senior, hands-on IC