Senior Solution Adoption Manager
Core
Strategic client-facing leader driving adoption, value realization, and long-term success for SaaS product suite clients.
Role type
Senior Solution Adoption Manager (Client Success/Account Management)
Builds
Client adoption of DDA Analyzer and broader platform features
Domain
Mortgage technology / SaaS
Required skills
Client relationship management, strategic advisory, product adoption strategy, data analytics, cross-functional collaboration, issue triage, roadmap influence
Preferred skills
Mortgage origination/underwriting experience, knowledge of loan origination solutions (Encompass, DDA), consulting experience
Technologies
DDA Analyzer, Encompass, Encompass SDK, SaaS platforms
Responsibilities
Serve as primary client liaison and trusted advisor for DDA Analyzer use cases; Partner with Product Delivery and Implementation for onboarding and expansion; Drive feature adoption through education and customized utilization plans; Collaborate with Engineering and Support to resolve systemic issues; Advocate as voice of customer to influence product roadmap; Coordinate issue triage and resolution.
Seniority
Senior, hands-on IC with strategic client leadership
