IT Service Experience & Adoption Manager (w/m/d)
Core
Analyze IT service usage and feedback to drive improvements in service quality and user experience; lead the adoption of new IT solutions through communication, training, and enablement.
Role type
IT Service Experience & Adoption Manager
Builds
Improved IT service quality, user adoption of new tools, and transparent reporting on IT developments
Domain
IT Services / Digital Workplace
Deliverable
product features
Required skills
IT service management, change management, user feedback analysis, project coordination, stakeholder communication, requirement gathering
Preferred skills
experience in IT support, adoption management, IT projects
Responsibilities
Analyze user feedback and usage data to derive service improvements; Develop and execute communication and training plans for new IT solutions; Coordinate solution finding between business units and IT teams; Represent user interests in IT projects from support concepts to project communication; Perform cross-functional IT customer support tasks
Seniority
Mid-level, hands-on IC