VP, Business Analyst & Communications Manager - SMBC
Core
Lead business analysis, service design, and internal communications for the Enterprise User Services (EUS) team to drive digital workplace adoption and translate business needs into actionable IT solutions across APAC.
Role type
VP, Business Analyst & Communications Manager
Builds
End-user services, digital workplace tools, and communication campaigns for APAC business units
Domain
Financial Services / Enterprise User Services / Digital Workplace
Required skills
Business requirements elicitation, stakeholder management, service design, internal communications strategy, change management, user adoption programs, gap analysis, requirements documentation
Preferred skills
Financial institution experience, regulated environment knowledge, Microsoft 365/Copilot expertise, trading platform awareness
Technologies
Microsoft 365, Teams, Copilot, Zscaler/ZPA, Windows 11, Modern Workspace portal
Responsibilities
Elicit and document business requirements through interviews and workshops; design user-centric service features and workflows; execute internal communication campaigns for IT initiatives; manage digital workplace adoption and engagement programs; act as liaison between business units and EUS; track adoption metrics and effectiveness
Seniority
VP, strategic leadership & cross-functional partnership