IT Prozess- und Qualitätsspezialist Service Operations (m/w/d)
Core
Structuring, standardizing, and optimizing IT service processes, quality management, and reporting to support operational and strategic decisions.
Role type
IT Service Operations Process & Quality Specialist
Builds
Standard Operating Procedures (SOPs), internal control systems, and service quality reports
Domain
IT Service Management (ITSM) and Quality Assurance
Deliverable
dashboards & analysis
Required skills
ITSM systems, IT infrastructure processes, Information Security Management Systems (ISMS), M365, process documentation, data analysis, coordination
Preferred skills
AI systems, technical degree or training
Technologies
ITSM systems, M365, ISO 27001
Responsibilities
Structure and optimize IT service processes and workflows, ensure service quality through process control and documentation analysis, prepare and analyze KPI reports for stakeholders, coordinate organizational tasks and track measures
Seniority
Mid-level, hands-on IC
