Mitarbeiter IT-Support (m/w/d) Teilzeit oder Vollzeit – Standort Flughafen
Core
Providing 1st and 2nd level IT support for Windows and Microsoft products to internal and external clients (including Hannover Airport) via phone and digital channels.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT service delivery for airport solutions and client environments
Domain
IT Services / Airport Operations
Deliverable
client delivery
Required skills
Windows and Microsoft product support, ticket management, incident documentation, knowledge base maintenance, customer communication, cloud and virtualization concepts
Preferred skills
AI and digitalization knowledge, process improvement
Technologies
Windows, Microsoft products, ticketing systems, knowledge base
Responsibilities
Handle 1st and 2nd level support requests for Windows and Microsoft products, create and resolve tickets, document incidents, maintain knowledge base, qualify first-line solutions
Seniority
Mid-level, hands-on IC