Mitarbeiter (m/w/d) 2nd Level IT-Support und Matrix42 Administration
Core
2nd Level IT Support and administration of the Matrix42 ITSM Suite for a mutual insurance group.
Role type
2nd Level IT Support Engineer (ITSM Administration)
Builds
IT service management platform and stable IT infrastructure
Domain
Insurance / IT Service Management
Required skills
Matrix42 ITSM Suite administration, PowerShell, Active Directory management, Microsoft Client OS, MS Office
Preferred skills
Microsoft Azure experience, 1st Level Support experience
Technologies
Matrix42, PowerShell, Active Directory, Microsoft Azure
Responsibilities
Analyze and resolve escalated incidents via HelpDesk, remote tools, phone, or on-site; Administer and develop the Matrix42 ITSM Suite; Create documentation, error handling guides, and workarounds for the knowledge base; Manage Active Directory permissions; Conduct workstation analysis for applications and hardware; Participate in modern IT infrastructure projects.